Dear Patients and Providers:
For years, we have taken great pride in the opportunity to have provided you with total body photography imaging services designed to assist dermatologists in monitoring skin lesions. Unfortunately, this letter is to inform you that MoleSafe USA, LLC (“MoleSafe”), ceased operations on December 24, 2025. Following the discontinuation of operations, MoleSafe has been providing patients with access to their records while arranging for the secure retention and management of those records with an independent and licensed records custodian.
As MoleSafe did not provide dermatologic diagnosis or treatment, patients should continue routine skin examinations with their personal dermatologist or other qualified healthcare provider. Total body photography images are intended only to assist dermatologists in monitoring skin changes over time and should not be relied upon as a substitute for routine clinical skin examinations performed by a qualified dermatologist.
MoleSafe has engaged Cariend, an independent and licensed medical records custodian, to retain, manage, and service requests for these records. Cariend is not a medical provider and does not handle billing, medications, or referrals for the closed practice.
In compliance with applicable law, Cariend will retain your medical records for at least seven (7) years from the date of your last encounter, and, for patients who were minors at the time of treatment, at least seven (7) years after the patient reaches or reached the age of eighteen (18). After the applicable retention period, records may be destroyed in a manner that protects patient confidentiality.
You have the right to obtain a copy of your medical records, including total body photography images and associated reports, or request that they be sent to a healthcare provider of your choice. Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government-issued photo ID, as required by HIPAA. The fastest way to process requests for copies of medical records is to visit Cariend’s website and follow the instructions posted here: https://www.cariend.com/request-records/
If you do not have access to a computer or internet, Cariend can be reached by phone at 404-991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request.
If you prefer to mail your completed Authorization Form and Government-issued Photo ID:
Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866
If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com. However, you should not send sensitive personal information or request documents through email.
Thank you for the trust you placed in MoleSafe USA, LLC.